FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship and how long does delivery take?

We ship to France and the United States.

  • France: 2–4 business days
  • United States: 6–8 business days
  • Handling time: 1–2 business days

2. How much does shipping cost?

  • France: $15 USD
  • United States: $45 USD

3. Do you offer returns and refunds?

Yes ✅ You may return or exchange items within 30 days of delivery. Refunds are issued to your original payment method within 1 business day after we receive the returned item.

4. What payment methods do you accept?

We currently accept PayPal only. Your payment is processed securely at checkout.

5. Can I contact customer support if I need help?

Absolutely! Our team is always ready to assist.

6. Do you ship on weekends?

No ❌ Shipping is paused during weekends and public holidays. However, live chat and email support remain available 24/7.