1. What payment methods do you accept?
We accept PayPal as the sole payment method. All transactions are securely processed via PayPal, and no payment information is stored on our website.

2. How long does it take to process and ship my order?

  • Order processing: 1–2 business days

  • Shipping within France: 2–4 business days, flat rate $15 USD

  • Shipping to the United States: 6–8 business days, flat rate $45 USD

3. Can I return or exchange a product?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are unused and in their original packaging. Refunds are processed via PayPal within 1 business day after approval.

4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can track your order directly through the carrier’s website.

5. Do you ship internationally?
Currently, we ship to France and the United States only. International shipping outside these regions is not available at this time.

6. How can I contact customer support?
You can reach us via:

7. How do you protect my personal information?
We take privacy seriously. All personal and payment information is protected according to our Privacy Policy. PayPal handles all payment transactions securely.

Still need help? Please contact us here.